Booking Conditions
Please read these conditions carefully as they apply to all Viva! Holidays bookings.
Suppliers: Viva! Holidays is not itself a transport, tour, event or accommodation provider. In making your travel arrangements we act only as an agent for the airlines, hotels, tour operators and other suppliers who supply those services. You should obtain and read the applicable supplier’s terms and conditions as they may limit or exclude their liability to you.
How to book: Contact your licensed AFTA travel consultant, who will be responsible for managing your booking and forwarding your payment to us.You will be deemed to have accepted these conditions on behalf of everyone named in your booking. Please note that all requests for bookings are subject to availability.
Booking fee: Your travel agency may apply a booking fee in addition to the price of your holiday package. Please check at the time of booking. If you book directly with Viva! Holidays by telephone, a telephone service fee of $25 is payable.
Payment: A non-refundable deposit is payable within seven days of confirmation of your booking:
- domestic (within Australia) $55 per person
- international $165 per person
- plus any additional deposit required by suppliers (you will be notified at the time of booking)
Payment of the balance in full is required at least 30 days before the scheduled commencement of your holiday (or earlier if specified for the particular package). For bookings made within this period, full payment is required at the time of booking. If you have not paid by the due date, we may cancel your booking and retain your deposit.
Cancellations: If you cancel your booking, the amount of your deposit will not be refunded, including deposits required by suppliers. If you have paid the balance of your holiday price, suppliers may also impose cancellation fees amounting to all or part of the total price paid. Once your holiday has commenced, you cannot cancel or obtain a refund on any component of your booking regardless of whether you use it.
Changes by you: If you change your holiday package and your documents need to be reissued, a change fee is payable at the time of the change:
- domestic (within Australia) $27
- international $25
- plus any cancellation / change fee imposed by suppliers for any component you cancel.
Unforseen changes: If we have to change any part of your booking, for example, if an airline changes its schedules or your chosen accommodation is no longer available, or if there is an increase
in the price due to additional taxes or supplier charges, we will notify you. You will have the option of cancelling your booking, in which case we will refund the amount you have paid, less any cancellation fees imposed by other suppliers.
International travel: Each passenger is responsible for their own visa, passport (with at least 6 months validity), immigration, quarantine, customs, health and other requirements of the countries to be visited or transited through. Viva! Holidays makes no representations as to the safety, conditions or other issues that may arise at any destination. Travel advice is available from the Australian Government at smartraveller.gov.au.
Limit of liability: Subject to any applicable law that provides otherwise, Viva! Holidays excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss of or damage to property of whatever nature) that may arise in any way in connection with the supply of goods or services by anyone, except to the extent they were supplied by Viva! Holidays without due care and skill.
Insurance: Consider purchasing travel insurance.
Brochure validity: The prices and inclusions in this brochure are valid for the dates specified and should be used only as a guide in relation to other dates. The prices are correct at date of publication but may fluctuate due to changes in surcharges, fees, taxes and currency. Please check all prices, availability and other information with your travel consultant before booking.
Descriptions: Product descriptions and pictures are generally provided by the suppliers. Facilities may change from time to time. Pictures may not show the particular room, décor, view or other specifications included in your booking. Please check all details with your travel consultant before booking. Anything not specifically included in the holiday package is at your expense.
Privacy: Viva! Holidays collects information about you (including health information where necessary) to provide products and services to you, process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, Viva! Holidays may not be able to provide the service requested. Viva! Holidays may disclose your personal information to its related companies, carriers, travel service providers, organisations which provide services to Viva! Holidays (more details are available in our Privacy Statement on our website www.vivaholidays.com.au) and various law enforcement agencies, airports and governments around the world for security, customs and immigration purposes. You may gain access to the information Viva! Holidays holds about you by contacting Viva! Holidays Customer Relations in writing at Level 2, 197-201 Coward Street, Mascot, NSW 2020, Australia.
Law of contract: These conditions are governed by the laws of Australia and any action arising under them or in any way connected with a Viva! Holidays package may be brought only in a court in Australia, subject to any law which is expressly inconsistent with this."
